Terms & Conditions / Data Processing
(Including Terms of Service)
Last updated: February 2026
Welcome to MindMyElder
MindMyElder is an online platform designed to help families and older adults find trusted, non-medical, in-home companionship, and to help companions connect with families seeking presence, support, and reassurance at home.
By accessing or using the MindMyElder website, platform, or related services (collectively, the "Platform"), you agree to be bound by these Terms & Conditions, which include our Terms of Service, and by all applicable laws and regulations.
If you do not agree with these Terms, please do not use the Platform.
Plain-English Summary (for clarity only)
- • MindMyElder helps families and companions find each other.
- • We do not provide care, medical services, or professional assistance.
- • Families and companions communicate directly and decide together what feels right for them.
- • We focus on safety, transparency, and respectful connections.
(This summary is for understanding only. The legal terms below apply.)
1Platform Role & Scope
MindMyElder is an online platform that facilitates connections between individuals or families seeking non-medical, in-home companionship ("Families") and independent individuals offering companionship services ("Companions").
- MindMyElder does not provide care services, medical services, nursing, therapy, personal care, or professional assistance of any kind.
- MindMyElder is not a party to any agreement, relationship, or arrangement entered into between Families and Companions.
2Nature of Companionship Services
Services may include:
- Presence and reassurance in the home
- Social interaction and conversation
- Light assistance with daily routines (non-medical)
- House presence during travel or short absences
Companions do not provide:
- Medical care, diagnosis, or treatment
- Nursing or therapeutic services
- Personal hygiene or physical care
- Emergency response services
Families are responsible for ensuring that the companionship arrangement meets their personal needs.
3Independent Status of Companions
Companions act as independent individuals, not employees, agents, contractors, or representatives of MindMyElder.
MindMyElder does not:
- Employ Companions
- Set wages or rates
- Control schedules or duties
- Supervise or manage in-home activities
All arrangements, expectations, and compensation are agreed upon directly between Families and Companions. MindMyElder does not handle, process, or guarantee payments unless explicitly stated otherwise.
4User Accounts & Responsibilities
Users are responsible for:
- Providing accurate and truthful information
- Maintaining account security
- Using the Platform respectfully and lawfully
Each user is responsible for their own decisions, communications, and interactions on and off the Platform.
5Profile & Listing Verification Notice
Profiles, listings, messages, and reviews on MindMyElder are user-generated content.
- Users are solely responsible for any content they post on the Platform, including profiles, listings, messages, or reviews.
- MindMyElder may perform automatic or manual verification checks to help ensure information is accurate, safe, and aligned with platform values.
- However, MindMyElder cannot guarantee, verify, endorse, or take responsibility for the accuracy, completeness, reliability, or suitability of any profile, listing, reference, message, review, background check, police clearance, or other related or unrelated information provided by users.
- Families and Companions are solely responsible for performing their own due diligence before entering into any arrangement.
By using the Platform, you acknowledge that your decisions are your own, and that MindMyElder acts only as a facilitator of connections, not as a guarantor of user content or behavior.
"See Profile Verification Notice".
6Safety, Verifications & User Due Diligence
MindMyElder encourages safety-focused practices, including:
- Profile verifications (identity checks, optional background checks)
- Clear communication of expectations
- Use of the Platform's secure messaging system
Families and Companions remain responsible for performing their own checks, asking questions, and deciding whether to proceed. MindMyElder does not conduct ongoing monitoring of user activity or in-home arrangements.
7Insurance & Disclaimer
MindMyElder does not provide insurance coverage for Families or Companions.
Users are encouraged to maintain appropriate insurance for their situation (home, health, liability, or travel insurance).
MindMyElder is not responsible for:
- Accidents, injuries, or damages occurring during an arrangement
- Loss, theft, or property damage
- Disputes or misunderstandings between users
This limitation exists to keep the Platform focused on connection and transparency, rather than control.
8Reviews & Community Feedback
- Reviews should be honest, respectful, and focused on communication, reliability, and alignment of expectations.
- Reviews with personal attacks, medical claims, or discriminatory language may be removed.
9Content & Platform Use
Users are responsible for all content they post. MindMyElder reserves the right to remove content that is misleading, unsafe, unlawful, or inconsistent with the Platform's purpose.
10Privacy & Data Protection
Your privacy matters. Personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.
11Limitation of Liability
To the maximum extent permitted by law, MindMyElder shall not be liable for indirect, incidental, or consequential damages arising from use of the Platform or reliance on user-generated content.
Nothing limits rights that cannot be excluded under applicable law.
MindMyElder's liability is limited to the functioning of the online Platform itself, not user conduct, communications, or arrangements, whether online or offline.
12Changes to These Terms
We may update these Terms to reflect legal, operational, or safety improvements. Continued use constitutes acceptance of the updated Terms.
13Governing Law & Jurisdiction
These Terms are governed by the laws applicable to your place of residence, subject to mandatory consumer protection rules.
14Platform Non-Medical Clause
MindMyElder is strictly a non-medical platform.
Companionship services do not replace medical care, therapy, nursing, or emergency services. Families and Companions must ensure that any medical or professional needs are met independently.