MindMyElder

Privacy Policy

MindMyElder

Last updated: January 2026

Introduction

MindMyElder respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights, in compliance with EU (GDPR) and US (CCPA/CPRA) laws.

1Information we collect

Users provide us with:

  • Name, email, phone number
  • Profile information (experience, preferences, verifications)
  • Payment information (if applicable)
  • Communication via platform messages
  • Optional background checks or references

Automatically collected data:

  • IP address, device type, browser
  • Usage data (pages visited, interactions)
  • Cookies and analytics data

2How we use your information

We use data to:

  • Enable platform functionality (profiles, search, bookings)
  • Facilitate secure communication between families and companions
  • Ensure safety and trust (verification, reporting)
  • Improve the platform and user experience
  • Comply with legal obligations

3Data sharing

We do not sell your data.

We may share personal data with:

  • Service providers (hosting, analytics, payment processors)
  • Authorities if legally required
  • Other users only as necessary for matching and communication

4Your rights

EU users (GDPR)

  • Access, correct, delete, or restrict your data
  • Object to processing
  • Data portability

US users (CCPA/CPRA)

  • Know what data we collect
  • Request deletion
  • Opt out of certain sharing
  • Non-discrimination for exercising rights

5Data security & retention

  • We use appropriate technical and organizational measures to protect personal data
  • Data is retained only as long as necessary for the platform and legal obligations

6Contact us

For questions or data related requests: Contact Page

7Platform Transfer

In the event of a sale, merger, restructuring, or transfer of MindMyElder to another entity, users' personal data may be transferred to the new operator of the platform.

This transfer will only take place under the following conditions:

  • The data will continue to be used for purposes identical or compatible with those described in this Privacy Policy;
  • The new operator commits to maintaining a level of data protection at least equivalent to that described here;
  • Users are informed of the transfer in advance.

Users will retain all of their rights, including:

  • The right to object to this transfer;
  • The right to request deletion of their data;
  • The right to close their account without negative consequences.

No use of data for incompatible purposes (unrelated marketing, sale of data, or fundamental change of the platform's model) may occur without explicit consent from the users.

MindMyElder is a platform for non-medical, in-home companionship supporting older adults and their families.